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Frequently Asked Questions
"Great turnaround time & service.  I recommend this lab to others."
Michael J Armijo, DDS
WHAT ARE YOUR LABORATORY HOURS?
We are open Mondays through Thursdays from 7:00 am until 3:00 PM.  We occasionally will work on Fridays;  when we do, our hours are 7:00 am until 11:30 am.  We are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & Christmas.

DO YOU OFFER PICK UP AND DELIVERY SERVICE?
We  perform free local pick-ups & deliveries Mondays through Thursdays between the hours of 3:00 pm & 4:00 pm. PLEASE NOTE: We will not stop by your office unless we have a delivery for you or if you have asked us to pick up a case.

DO YOU PERFORM CUSTOM SHADES?
As a courtesy, we do perform custom shade taking for your cases Mondays through Thursdays.  Custom shades are taken by the ceramist assigned to your practice between the hours of 7:30 am & 2:00 pm. 

WHAT ARE YOUR TURNAROUND TIMES?
Restoration TypeTurnaround Time
Full Coverage Gold Crown & inlay/onlay 5 working days
PFM Crowns & Bridges (up to 3 units)      7 working days
CAD/CAM Crowns and Bridges (up to 3 units)    7 working days
Veneers, Cosmetic cases     7 working days
Implant Cases Call to schedule
Cases with greater than 3 units               May require more time

DO YOU GUARANTEE YOUR PRODUCTS?
All of our products are guaranteed for a period of 1 year, commencing from the date the completed case is delivered to your practice. 

HAND LAYERING
Most laboratory's are now utilizing a pressing and/or milling process for most bridges and crowns. While this can save money (And we offer milled units as well) it does not offer the appearance that a professionally layered crown can achieve.
All our veneer's at Rocky Mountain are fieldspathic veneer's with a 7-9 powder build up at no extra cost. Other labs, on average use only 2-3.
Infinite control and customization are available with the veneer's at Rocky Mountain.
All our hand layering is created on site at our Albuquerque location. 
Your patient's will love the fact that they have a product that is one of a kind, no two are exactly alike.
At Rocky Mountain Dental Lab, we can make dreams a reality for you and your patient.